As our customers, we want you to be happy. We will happily send out a replacement item (with shipping paid for) if the item is damaged or is not the right size/color you ordered. Simple file a claim and one of our representatives will be in touch within 24 hours to help rectify the situation.
If you do not like your item(s), we will refund you the price of the item, but ask that you cover the shipping to return the item back to us.
Bottom line is we want you satisfied.
If you have any questions or concerns prior to returning items, please don't hesitate to contact us at firstname.lastname@example.org